Privacy Policy

1. Introduction

Welcome to Recharge Now ("we", "our", or "us"). Recharge Now provides digital recharge and bill payment services through its application and related platforms.

Our services may include mobile prepaid and postpaid recharge, DTH recharge, broadband payments, landline payments, electricity bill payments, gas bill payments, and other utility services made available through the platform.

This Privacy Policy describes the information we may collect, the purposes for which we use it, how it may be shared, and the choices available to you.

2. Information We Collect

Depending on the services you use, we may collect the following categories of information:

• Personal Information: Name, mobile number, email address, and other details you provide when registering or contacting us.
• Account Information: Login details, account identifiers, account preferences, and verification status.
• Recharge Information: Mobile numbers, DTH subscriber identifiers, broadband account numbers, consumer numbers, operator names, recharge amounts, and transaction references.
• Payment Information: Payment status, transaction IDs, payment method, and limited payment-related details provided by our payment partners. Sensitive payment credentials are handled by the relevant payment provider where applicable.
• Wallet and Transaction Information: Wallet balance, credits, debits, refunds, payment history, and transaction records, where these features are available.
• Technical Information: Device type, operating system, app version, IP address, diagnostic information, and usage logs, where collected.
• Customer Support Information: Messages, complaints, screenshots, and other information you provide when requesting assistance.

We aim to collect only information that is reasonably necessary for the relevant service or a legitimate business purpose.

3. How We Use Your Information

We may use your information to:

• Create and manage your Recharge Now account.
• Verify your identity or mobile number where required.
• Process mobile, DTH, broadband, gas, electricity, and other supported recharges or bill payments.
• Display transaction status and maintain transaction history.
• Process eligible refunds, reversals, and payment disputes.
• Provide customer support and respond to complaints.
• Detect fraud, prevent misuse, and maintain platform security.
• Improve application performance and user experience.
• Send essential service notifications, receipts, and transaction updates.
• Comply with applicable legal, tax, accounting, and regulatory obligations.

4. Mobile Recharge and Utility Services

When you initiate a recharge or bill payment, we may need to share relevant transaction details with the selected telecom operator, DTH provider, broadband provider, utility company, payment gateway, or recharge service provider.

Such details may include the subscriber or consumer number, operator or service provider, transaction amount, and transaction reference. This sharing is necessary to process the requested service, verify transaction status, and handle eligible complaints or refunds.

Please verify the recipient number, subscriber ID, consumer number, and payment amount before confirming a transaction. Processing outcomes and refund timelines may depend on the relevant operator, service provider, payment partner, and applicable rules.

5. OTP and Account Security

Recharge Now may use one-time passwords (OTPs), mobile number verification, or other authentication methods to protect accounts and authorize certain activities.

You are responsible for keeping your account credentials and verification codes confidential. Never share an OTP or password with another person, including anyone claiming to represent customer support.

6. Payment Security

Payments may be processed through third-party payment gateways, banks, UPI service providers, or other authorized payment partners.

These providers may process payment information under their own privacy policies and security requirements. Recharge Now does not intend to collect or store your UPI PIN, banking password, or card security code. Enter sensitive payment credentials only within the authorized payment interface.

We take reasonable measures to protect transaction records and related information, but no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Sharing of Information

We do not sell your personal information as part of our ordinary business operations. We may disclose relevant information to:

• Service Providers: Telecom operators, DTH providers, utility companies, recharge aggregators, and bill payment partners.
• Payment Partners: Payment gateways, banks, and other providers involved in processing payments and refunds.
• Technology Providers: Hosting, security, analytics, messaging, and technical support providers working on our behalf.
• Legal Authorities: Government agencies, regulators, courts, or law enforcement bodies when disclosure is required or permitted by applicable law.
• Business Transfers: Relevant parties involved in a merger, restructuring, or transfer of business, subject to appropriate safeguards and applicable law.

We seek to limit disclosures to information relevant to the purpose for which it is shared.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud, and satisfy applicable legal or regulatory obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected. When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.

9. Your Privacy Rights and Choices

Subject to applicable law, you may be entitled to:

• Request access to personal information associated with your account.
• Request correction of inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Withdraw consent where processing is based on consent.
• Raise concerns or grievances regarding the handling of your information.
• Opt out of non-essential promotional communications where available.

Certain information may need to be retained to complete transactions, meet legal obligations, prevent fraud, or resolve disputes. We will handle requests in accordance with applicable law.

10. Account Deletion

If you wish to delete your Recharge Now account, please contact us using the contact details provided below and request account deletion.

We may ask you to verify your identity before processing the request. Account deletion may restrict your access to recharge services and transaction history. Certain records may be retained where required by law or necessary for legitimate purposes, subject to applicable privacy requirements.

11. Cookies and Similar Technologies

If you use our website, we may use cookies or similar technologies to maintain sessions, remember preferences, protect the platform, and understand website performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.

12. Application Permissions

Depending on the features you use, our application may request permissions such as internet access, notifications, or camera access for a specific supported function, such as scanning a code or submitting a document.

Permissions should be requested only when needed for the relevant feature. You can manage available permissions through your device settings.

13. Children's Privacy

Recharge Now is not intended to collect personal information from children in violation of applicable law. Where parental consent or other safeguards are legally required, we will follow the applicable requirements.

If you believe a child has provided personal information inappropriately, please contact us so we can review the concern and take appropriate action.

14. Third-Party Services and Links

Our application or website may contain links to third-party websites, payment interfaces, or services. These third parties may have their own privacy policies and terms of service.

We encourage you to review the privacy policies of those services before providing information directly to them. Their practices are governed by their applicable terms and policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable legal requirements.

Updated versions will be published on this page with a revised "Last Updated" date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

16. Contact Us and Grievances

17. Applicable Law

This Privacy Policy will be interpreted in accordance with the laws applicable to the operation of Recharge Now and the services provided to you. Where applicable, we will comply with relevant Indian data protection and information technology laws and regulations.